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Frequently Asked Qusetions

General Questions

Are you the factory?

Yes. Gemax’s factory was built in 2006 and located in Rengiu City, Hebei Province, China, near Beijing and Tianjin.

How to contact with Gemax?

You could send your request to this email: kevin@bestardoor.com , and your questions will get a detailed answer.

What’s the payment term?

Usually we accept TT, 60% TT advance payment + 40% TT before dispatch. For special requests, contact us to consult and negotiate.

May I request a sample?

Yes, we offers free samples, allowing clients to conduct quality testing and evaluation during the early decision-making stage.

Which kinds of payment you accept?

We usually accept T/T, L/C, etc. If you prefer other payments terms, please contact us to discuss.

About Products

Do you have products stock?

As a manufacturer of overhead doors & overhead door parts & roll up door parts & box truck roll up door parts manufacturer, we produce them according to specific order requirements and maintain a stock inventory.

Would you accept to make mold as our request?

Yes,we accept make mold according to customer’s requirements.

Would you accept customized products?

Yes, we offer standard and customized products. And BSM covers the entire process – from design and prototyping, offering professional suggestions, to 3D sample confirmation and mass production. Gemax is committed to delivering tailored solutions that help customers stand out in the market and achieve lasting success.

Do you have a MOQ requirements?

No. We don’t have any special requirements on MOQ. Only 1 set is also available. But if your want more, we would like to give you more discount.

May I mixed shipping?

Yes, we offer mixed shipping – For example, mixed shipping for garage door panels, windows, parts, one-stop souring, time-saving & cost-cutting.

About Services

Is logo customization available on the packaging?

All products are carefully packaged with your logo and specifications.

Which transportation options are available?

Based on the destination, order quantity, and urgency, we provide customers with the most suitable shipping solutions—by sea, air, or rail—saving transportation costs while ensuring timely and secure delivery.

What after-sales guarantees do you offer?

Gemax provides full-process tracking for every order, ensuring customers stay informed from production to delivery.offers reliable after-sales service with timely responses and no delays.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging.And strict inspection is required.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Exactly freight rates we can give you if we know the details of amount, weight and way. Please contact us for further information.

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